Reference

How gbajje Handles Your Personal Information

This page sets out exactly what data gbajje collects when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team.

Account data kept securebKash, Nagad, Rocket payment records protectedNo data sold to third partiesYou can request your data at any timePolicy applies to all Bangladesh-supported regions
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gbajje How gbajje Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security at gbajje is built around the way our account and payment systems actually operate. SSL encryption covers all data in transit — from your login credentials to the payment confirmation your bKash or Nagad app returns. We keep data only for as long as it is needed for account operations or as required by applicable financial record-keeping rules. You have the right to request deletion of your data, subject to any retention obligations we hold under law. Here is how we approach the key areas.

Cookies and Session Data

Session cookies keep you logged in while you browse the lobby. Preference cookies remember your last visited section. You can clear these via your mobile browser settings at any time.

Account Security

Login attempts trigger OTP verification to your registered mobile number. Suspicious activity — like a new device login — prompts an additional check before your account wallet becomes accessible.

Data Retention

We hold your account data for as long as your account is active. After closure, records are kept only for the minimum period required by applicable financial rules, then deleted.

Requesting Changes

To correct your registered name, phone number or linked wallet details, contact support via live chat or email. Identity verification is required before any change is applied.

DATA REQUEST CHANNELS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct inaccurate details, or raise a concern about how your information has been handled, our support team is the right starting point. You can reach us through the channels below. For wallet-related queries — such as a bKash or Nagad transaction that appears in your record without your action — flag it through live chat so our team can pull the transaction log directly.

Live Chat Open the chat widget from your account dashboard for direct access to our support team. Wallet and data queries get the fastest response here.
Email Support Send your data request or privacy concern to our support email address. Include your registered phone number so we can locate your account quickly.
Account Help Page The account settings section lets you review saved details, update your contact information and manage communication preferences without contacting support.

Common Questions About Your Data on gbajje

Below are the questions we hear most often from account holders in Bangladesh about how their personal information is managed, who can see it and what they can do about it.

We collect your name, phone number, email address and any payment wallet identifiers — such as your bKash or Nagad number — that you link during registration or deposit.

No. Payment records tied to your bKash, Nagad or Rocket transactions are held internally and shared only with payment processors under confidentiality agreements. They are not sold or passed to advertisers.

Contact our support team through live chat or email with your registered phone number. We will verify your identity and provide a summary of the data we hold on your account.

Yes. You can request deletion via support. We will remove your data after the minimum retention period required for financial record-keeping has passed and your account is fully closed.

Cookies keep your session active and remember lobby preferences. You can disable them in your browser or mobile app settings, though some account dashboard features may not load correctly without session cookies.

Application of this policy depends on your local law and the eligible regions we serve. If you are uncertain whether access is permitted where you are, review the terms or speak to our support team first.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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